Chatwoot hosting

Serve your customers with Chatwoot and forget about the server

Every conversation with your customers in one inbox, for website chat, shared email, social messaging and a help center.

https://chatwoot.tuempresa.es
  • Automatic certificate
  • An instance just for you
  • Backups and updates handled by us
  • Data in the EU

What is Chatwoot

An open-source customer support platform that brings every channel into one inbox. Each conversation is assigned, labelled and followed up, whichever channel it came through.

Language
Ruby
Type
Customer support
Licence
MIT, open source
Database
PostgreSQL
chatwoot.tuempresa.es
Chatwoot running at chatwoot.tuempresa.es
  • Inbox

    Every channel, one inbox

    Chat, email and messaging answered from the same place.

  • Assignment

    Each conversation has an owner

    Assigned by team or automatically, so nothing is left unanswered.

  • Replies

    Answers at hand

    Canned replies and private notes between colleagues.

  • Automation

    Rules that sort for you

    Labels, priorities and assignments applied on their own.

  • Help center

    Knowledge base included

    Articles in several languages to publish answers.

  • Reports

    How support is going

    Response times, volume and satisfaction by team and channel.

Why you should trust us to run Chatwoot

On your own

  • Setting up the server, PostgreSQL, the cache and the workers
  • Connecting email and each messaging channel
  • Updating without losing conversations
  • Backing up conversations and attachments
  • Watching the queues that deliver messages

With Nebux

  • Server, database and workers ready
  • Channels connected and checked
  • Updates tested first on a copy
  • Regular backups and restores
  • Queues watched

How to start

You already use it somewhere else

We migrate what you already have

We set up a copy with your data next to the current installation, you review it at your own pace and only then do we make the switch.

You don't have anything yet

You start from scratch

We get Chatwoot up and running, with the domain and the certificate ready for your team to start using it.

Frequently asked questions about hosting

Will I have an instance just for me?

Yes. Your application is not shared with other customers. It has its own copy of the software, its own configuration and its own data, and nobody else gets in.

Is this shared hosting?

No. On shared hosting, many websites run inside the same software and split the same limits. Here every application runs apart, with resources of its own.

Can you host the paid or enterprise edition?

Yes, if the licence is yours. We install it and look after it just like the open edition. We only install licences that belong to the customer.

Applies to
Can I use my own domain?

Yes. You can use app.yourcompany.com or whatever domain you like. You only have to prove it is yours with a DNS record and point it at us.

Doesn't apply to
  • Databases and services
How does the HTTPS certificate work?

It is issued on its own once the domain points at us, and renewed on its own before it expires. You never have to buy it or remember it.

Doesn't apply to
  • Databases and services
I have no domain. Can you register one for me?

Yes. We register domains and run their DNS, so everything stays in one place.

Doesn't apply to
  • Databases and services
Where is my data?

If we host it, in data centres in the European Union. If the application runs on your company's servers, the data stays wherever those servers are.

Can you install the application on my company's servers?

Yes, through consulting. We install it on your infrastructure and, if you hire us to, we look after it.

Consulting
Who takes care of updates?

If you hire maintenance, we do, security updates first. If the code is your own, your team updates it and we update the environment it runs on: the language version and the system. Without maintenance, you decide when to update.

Can I get back a copy from a given day?

Yes, if you hire backups. Tell us the day and we restore it.

Doesn't apply to
What happens if something goes down?

If you hire incident response, the alert reaches us and we take care of getting it running again, whether it is the application, the database or a service.

24/7 incident response
What happens if traffic grows or I run a campaign?

We set up autoscaling so resources grow with traffic on their own. Alternatively, we can keep resources fixed and adjust them by hand when traffic peaks at particular times. In that case, if a campaign is coming, let us know and we'll get ready beforehand.

I already have it hosted somewhere else. Can you migrate it?

Yes. We set up a copy alongside and test it with you. For a website or an application, we switch the DNS when you are happy, without stopping the service; for a database, we copy the data, check that it adds up and point your application at it, with a short pause if needed.

Is there a minimum term?

No, not by default. If getting started takes a migration or a lot of work, we can offer to do it for free in exchange for a minimum term.

Do you offer support in my language?

Yes. A technical team answers your tickets, natively in Spanish, Valencian and English, and in other languages with the help of machine translation.

Do you host software that is not on the list?

Yes, almost anything that runs on a server, including the application your team has built. Tell us what you have and we will tell you how.

1 question doesn't apply to Chatwoot
Can I install plugins, modules or themes?

Yes, whichever you need. If you have maintenance and one of them causes trouble in an update, we let you know.

Applies to